Cancellations, Returns and Exchanges:

We do not offer any monetary refunds. Please go through our cancellation policy in full. However, we are happy to assist you with exchanges.

Please refer to our exchange policy.

Shortage and Transit Damage:

You must inspect the goods at the place and time of delivery and notify us of any shortages, defects in the goods, or of any other complaint immediately and in any case within 48 hours of the goods being delivered, failing which the goods will be deemed to have been accepted and to be in good working order.

Our liability for short delivery is limited to making good the shortage (items missing).

We are happy to exchange faulty goods, however, at times few products need an understanding of use.

Please allow us to explain the correct way of using a product (in case we notice the product is not faulty and only needs correct way of using).

Cancellations by you:

In case of requests for order cancellations, PoochMate reserves the right to accept or reject requests for order cancellations for any reason.

We offer you a time period of 24 hours from the time you place an order, for any change in mind. However, we will not be able to cancel orders that have already been processed.

PoochMate has the full right to decide whether an order has been processed or not. We appreciate you will not debate the decision made by PoochMate and accept the decision regarding the cancellation.

Cancellations by us:

PoochMate has a right to cancel or refuse the order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.