Terms & Conditions
Prices & Payments:
All prices are quoted in INR and, where appropriate, are inclusive of sales tax (VAT) but exclusive of delivery charges.
Delivery charges are applied once you reach checkout stage. Please read below for detailed shipping and delivery costs.
Prices, offers, and products are subject to availability and may change before (but not after) we accept your order.
If a product becomes unavailable we may offer you an alternative or suggest that you visit our store.
There may be a possibility that the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time at our store.
We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from that in-store.
If you wish to avail a certain promotional offer, we are more than happy to assist you to make your purchase in-store or on our website, whichever the case may be.
We endeavour to ensure that all pricing information on the website is accurate, however, occasionally an error may occur and products may be incorrectly priced.
If we discover a pricing error after you have made a purchase, we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price.
In certain situations, we may also have to notify you that we have canceled your order. We will not be obliged to supply goods at the incorrect price. However, in case we cancel your order, or you choose not to continue with the purchase at the correct price, we will refund your entire amount back to your charged card. Prices that are reduced for sales and promotions are only valid for the specified period.
DELIVERY & RETURNS INFORMATION
Goods – Items offered for purchase/sale on our website
We/Us/Our – PoochMate, F-208, Ground Floor, Lado Sarai, New Delhi - 110030 | You – The buyer of the goods.
Your order will be delivered by us at your doorstep and will require a signature on delivery. Our store and warehouse is based in Delhi.
All orders for Delhi/NCR will be delivered between 2-3 working days from the order date. Please allow upto 5-7 days for outstation deliveries.
The cost of delivery will be added to your order total before payment is taken. Our standard delivery charge Rs. 50 per order. COD is charged at an additional fee of Rs 50.
* Should a higher charge apply to a particularly heavy or bulky item, we will advise you prior to processing your order that a higher charge applies.
Please do note, some states in India charge Octroi or other government charges on orders coming from outside of that state, in such cases, the charges need to be borne by the buyer at the time of delivery. The courier company will collect the Octroi amount from you at the time of delivery.
Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 5 days.
If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you, cancel or suspend the order in whole or in part without liability.
We may deliver separately the goods that make up your order.Where we do so, you will only incur one delivery charge.
Eligibility Use of this website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use this Website.
If you are a minor i.e. under the age of 18 years, you shall not purchase any items on the Website. As a minor, if you wish to purchase an item on the Website, such a purchase may be made by your legal guardian or parents.
If you are a business entity, you represent that you are duly authorised by the business entity to accept these terms and conditions and you have the authority to bind that business entity to these terms and conditions.