Shipping Policy

Shipping Office:

We ship Pan - India. All our orders are processed from our central warehouse in New Delhi, India. 

Shipping Fee:

Standard shipping fee of Rs 200 is applicable to all orders below Rs 6000. For orders above Rs 6000, shipping is free. We may change our shipping policy from time to time, in case of any changes, our website policies will be updated.

For any locations termed as "ODL"( Out of Delivery Location) by our courier partners, additional shipping fee may be applicable and will be collected from the buyer before dispatch.

Order Status:

Once your order is dispatched, you will receive an email with the tracking link on the registered email ID. Please note that it may take 24-48 hours for tracking updates to appear on the logistics partner's website.

Delivery:

Post dispatch, delivery takes 4-6 working days anywhere in India. While logistics on ground is not in our direct control, in case of any delays we will try our best to coordinate with our shipping partners to ensure a seamless delivery to you.

Please note, during sale events or within 3 days of a new collection launch you may experience a 3-5 delay in receiving your order.

 

PoochMate is a homegrown brand and we take every measure to delight your precious doggie with quality that is unmatched and fast delivery, However, we appreciate you will be patient in case of any delays caused by events not in our direct control.